At Queenstown Paraflights your safety is our priority. With this in mind you can sit back and relax, safe in the knowledge you are being well looked after.
KEY SAFETY FEATURES
TERMS & CONDITIONS
Queenstown Paraflights is a New Zealand owned and registered company.
The safety of our passengers and their property is important to us and by purchasing a flight or spectator spot with Queenstown Paraflights:
Passengers agree that they are carried at their own risk and Queenstown Paraflights will not be liable in any way for any injury incurred as a result of being carried. Passengers should be aware that in New Zealand any claims for personal injury are limited by a government scheme and passengers should obtain their own insurance should they wish to do so.
Please advise a member of our staff if you have a physical condition that may affect the enjoyment of or your safety on the flight with us.
We suggest that passengers do not take any personal property or equipment in the air, however if passengers choose to do so then this property or equipment is carried at the PASSENGER’S OWN RISK and Queenstown Paraflights will not be liable in any way for any loss to such property or equipment however caused.
For the safety and comfort of all passengers all instructions given by the captain and deckhand must be followed and parents/guardians are responsible for ensuring that their children do the same.
CANCELLATION OR REFUNDS
We require 24 hours' notice for cancellation before the booking departure time to get a full refund, after that a portion or full cost is retained.
Refunds will go back to the original form of payment in NZD and Queenstown Paraflights is not responsible for any exchange rate fluctuations.
Trips are weather dependent – our operations can be affected by high winds or swell on the lake, heavy rain or stormy conditions. A full refund can be given for trips cancelled by weather when the cancellation is verified by Queenstown Paraflights.
Gift Cards are valid for 12 months from date of purchase. Extension of validity beyond the gift card expiry date is at Queenstown Paraflights sole discretion.
RESTRICTIONS
Weight and restrictions apply
Max combined weight is 200kg per flight
Minimum weights apply with variable wind condition.
Child weight must be over 20kg and kids under 12 years old must fly with an adult 18 and over.
If you have any questions regarding the safety of our operation, please feel free to contact us at any time.
Hopefully the answer to any of your questions will be found below but if not please don’t hesitate to call us on 0800 225 520 at any time!
Do I need to book?
How long does the trip last?
Please allow 1 hour for the round trip. This includes 10 minutes of flying time. The rest of your time will be spent cruising around lake Wakatipu giving you time to enjoy the beautiful scenery Queenstown has to offer.
Please call us 1 hour prior to your departure time for a weather check and check in with us on the Main town pier 15 minutes before your scheduled departure time.
Is there a child rate?
Is there a minimum age?
Is there a maximum age limit?
Where do your trips depart from?
What should I wear?
Will I get wet?
What are your weight restrictions?
We can fly up to a maximum combined weight of 210kg (462 lbs). If you exceed this weight limit you will not be able to fly and we will need to alter your booking.
For solo flights we have a minimum weight requirement of 70kg (154 lbs).
If you have any hesitations regarding weight restrictions please call us on 0800 225 520 prior to booking in order to avoid disappointment.
Please note, as we are a weather dependent activity, these weight limits can change depending on lake conditions on any given day.
Is my trip weather dependent?
Can pregnant women fly with Queenstown Paraflights?
Can injured and/or disabled people come flying with Queenstown Paraflights?
Is there somewhere I can leave my personal belongings?
Can my friends or family spectate?
Can I bring my camera/phone/Go-Pro?