Privacy Policy

At Watersports Ltd, we are committed to protecting your personal information and respecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information

We collect personal information from you when you engage with our services, including but not limited to:

• Full name

• Contact details (e.g., phone number, email address)

• Weight (required for these experiences for safety reasons)

• Billing and purchase information

Providing this information is optional; however, failure to supply certain details (such as names, contact information, or weight where required) may prevent us from delivering the experience you have booked.

 We collect your personal information to:

• Complete passenger manifests (required for safety and compliance)

• Manage and confirm your booking

• Send reminders and follow-ups related to your booking

• Improve our customer service and safety standards

Our website uses cookies to improve your browsing experience. We also use third-party tools such as Google Analytics to collect anonymised information about how users interact with our site. This helps us improve our website and marketing efforts.

You can disable cookies in your browser settings, though this may affect your experience on our site.

With your consent, we may use your contact details to send you promotional emails, special offers, or updates about our services.

You can opt out of these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Your information is stored securely in our systems, and we take all reasonable steps to protect it from loss, unauthorised access, or disclosure. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.

When personal information is no longer required, we ensure it is safely deleted or anonymised.

We do not sell, rent, or share your personal information with unrelated third parties. Your data may be shared only with:

• Internal staff for operational purposes

• Our trusted business partners (e.g., payment providers like Windcave), where necessary to deliver our services

• Government or safety authorities, only if required by law

Windcave, as our payment provider, also complies with New Zealand privacy laws and uses your data solely for lawful, authorised purposes.

We partner with reputable third-party booking platforms (e.g., Viator, GetYourGuide, Everything New Zealand) to offer convenient booking options. These platforms collect personal information on our behalf and pass it to us for the purposes of delivering your booked experience.

We do not share your personal information back to these platforms or to any unrelated third parties. Please refer to the respective platforms’ privacy policies to understand how they manage your data.

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request corrections to your personal information if you believe it is inaccurate

To request access or correction, please contact us via:

Email: book@paraflights.co.nz
Phone: +64 3 441 2242
Post: PO Box 802, Queenstown, 9300

We will respond to your request within a reasonable timeframe.